Delivery and Returns

Order Dispatching

Order by 10am Monday- Friday (outside bank holidays) and I will get your order out in the post the same day! If orders are made after this I will still endeavor to get your order out the same day (before the post is collected in Rathangan, Kildare) or next day.

Delivery for Ireland

Delivery is via An Post and is charged at a rate of €6.99. This is an An Post delivery and it is tracked. Usual delivery is 2-3 days, however delivery can be longer during busy times.

Orders €65 or over have free shipping for ROI

Delivery for UK & Brexit

Delivery for the UK is via An Post and is charged at the rates below. Usual delivery is within 5-7 working days, however delivery can be longer at busier times.

WeightRate
0-250g€13.50
250g-500g€14.50
500g-1kg€18
1kg-2kg€21
2kg-5kg€23

**BREXIT**

Products delivered to destinations outside the EU may be subject to taxes (VAT), fees, levies or other charges as a result of legislation or customs formalities. I advise that you check the import charges applicable in any non-EU country prior to ordering.

The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges. This can be for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the products, will receive a separate request for payment of these charges. If you are ordering Products to be delivered to someone else, please ensure they are aware that they will be responsible for these additional charges.

The recipient of the order/products will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

Delivery for EU Countries

Delivery for EU countries is via An Post and is tracked. Details of rates are in the table below:

WeightRate
0-1kg€18.50
1-2kg€22.50

Delivery can vary, please allow up to 10 working days for any EU orders. This can much longer during busy times (Christmas)

Local Pick-up

Orders can be picked up locally in Rathangan by selecting the “Local-Pick Up” button at the checkout. When your order is completed, you will receive an email with the Eircode as to where to collect your order.

Returns

Your consumer rights are protected by law. If you are not happy with your product, or your product is faulty, you can return for refund or exchange within 28 days of purchase. This policy applies to products that unopened and unused. This does not affect your rights. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Order Process

When you have made your order and completed the check out, you will receive a confirmation email within a few minutes. When I have your order wrapped up and off to the post office, I will complete the order. You will receive an email to say so and your fragrant parcel will be with you in a few short days!